Terms And Conditions
1. Acceptance of Terms
1.1 These Terms and Conditions (“Terms”) govern your use of the top-up services (“Services”) provided by ID IOT ENGINEERING SOLUTIONS SDN BHD (“Company,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Services.
2. Description of Services
2.1 The Services allow users to top-up their accounts with funds for the purpose of accessing electric vehicle (EV) charging services provided by the Company. These funds can be used exclusively for EV charging purposes within the Company’s app.
3. User Accounts and Top-Ups
3.1. To use the Services, you must create an account with the Company’s app. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
3.2. Users can top-up their accounts with funds through various payment methods accepted by the Company. The minimum and maximum top-up amounts may be determined by the Company and are subject to change without prior notice.
3.3. All top-up transactions are final and non-refundable. You acknowledge that once you have topped-up your account, the funds can only be used for EV charging services within the Company’s app.
4. Use of Funds
4.1. Allocation of Funds
Funds topped-up in your account can only be used for electric vehicle (EV) charging services provided by the Company. These funds cannot be withdrawn, transferred, or used for any purpose other than accessing EV charging services within the Company’s app.
4.2. Rate Adjustments
The Company reserves the right to adjust the rates and charges for EV charging services offered through the app. Any changes to the rates will be communicated to users through the app or other means, providing transparency and ensuring that users are aware of the applicable charges.
4.3. Merchant Rate
AdjustmentsMerchants who own EV chargers and are integrated into the Company’s app as service providers also have the authority to adjust the rates for the EV charging services they offer. These rate adjustments by merchants will be visible to users when selecting charging stations. The Company is not responsible for the rate adjustments made by merchant partners and is not liable for any disputes or discrepancies related to these adjustments.
4.4. User Consent
By continuing to use the app’s EV charging services, you acknowledge and accept that rates for EV charging services may vary based on adjustments made by the Company and merchant partners. Users are encouraged to review the applicable rates before initiating charging sessions.
5. Account Security
5.1. You are responsible for maintaining the security and confidentiality of your account and password. You agree to notify the Company immediately of any unauthorized access to or use of your account.5.2. The Company is not liable for any loss or damage arising from your failure to comply with account security obligations.
6. Account Security
6.1. The Company reserves the right to suspend, terminate, or restrict your access to the Services, in whole or in part, if we believe you have violated these Terms or engaged in any fraudulent, abusive, or illegal activities.6.2. You may terminate your account at any time by utilize the feedback feature within the system app to express your desire to terminate your account.6.3. Upon receiving your termination request, the Company will review and process your request in accordance with our policies. Please note that any outstanding funds in your account, if applicable, will be handled in accordance with the terms outlined in Section 10 (Top-Up Charges and Reimbursement).
7. Limitation of Liability
7.1 To the extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
(a) your use or inability to use the Services;
(b) any unauthorized access to or use of our servers and/or any personal information stored therein.
8. Changes to Terms
8.1 The Company reserves the right to modify, suspend, or terminate the Services, or these Terms, at any time without notice. It is your responsibility to review these Terms periodically for changes.
9. Governing Law
9.1 These Terms and your use of the Services shall be governed by and construed in accordance with the laws of Malaysia. Any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be exclusively subject to the jurisdiction of the courts located in Malaysia.
10. Top-Up Charges and Reimbursement
10.1. For top-ups to merchants who own EV chargers and have their own financial accounts to manage memberships, a service charge will be applied. The service charge will be calculated at a rate of 10% of the top-up amount. The remaining 90% of the top-up amount will be credited to your account for use in EV charging services.
10.2. The 10% service charge collected from each top-up will be borne by the Company. This means that if a user tops up RM100, a service charge of RM10 will be deducted for services, and the remaining RM90 will be transferred back to the management. Reimbursement of the RM90 will be processed within one month from the end of the current month in which the top-up was made. For example, if a top-up is made on August 15th, the reimbursement of RM90 will be transferred to the management by September 30th.
10.3. For Public (Non-membership) EV chargers, a service charge will be calculated as a percentage, which will be less than 10%, of the total charging amount for each EV charging transaction. This service charge will be deducted from the charging transaction amount and will be collected by the Company.
10.4. For Public (Non-membership) EV chargers, the service charges collected from each EV charging transaction will be processed and managed by the Company. Reimbursement details specific to non-membership EV chargers will be communicated through separate agreements or documentation provided to these chargers.
10.5. The Company reserves the right to adjust the reimbursement process as necessary, ensuring that reimbursements are made within the specified time frame and are aligned with the terms outlined in this section.
11. Disputes and Resolutions
11.1. If you believe there has been an error in the calculation of the 10% service charge or in the reimbursement process, you must notify the Company in writing within 15 days from the date of the relevant transaction. The Company will investigate and, if necessary, rectify any errors in accordance with its policies.
11.2. Any disputes regarding the calculation of the 10% service charge or the reimbursement process that cannot be resolved amicably shall be subject to the dispute resolution mechanisms outlined in Section 9 (Governing Law).